Your electric bike’s battery ran down faster than expected or you had a puncture on the road? You don’t have to push your bike all the way home!
If you have trouble on the road (accident, puncture, battery, theft, etc.), we come and repair your bike on the spot free of charge, and if necessary, take you and your bike home.
Let’s say you go for a drink and despite locking your bike properly, someone manages to steal it. We refund the original purchase price during the first 3 years (more info here) and no excess. We reimburse your fixed accessories in case of theft, including locks (more info here).
We also pay for your taxi home (up to €500).
We also insure, 24h/24, the theft of the battery of the insured electric bike, if it is stolen separately (i.e. if the bike itself is not stolen).
We pay for repairs to your bike when material damage has been caused by an accident, vandalism, flood, or fire and other external events. An excess of € 35 applies. We reimburse your fixed accessories in case of material damage, including locks (more info here).
We know that you don't go anywhere without your bike, which is why we will reimburse you the cost of renting a replacement bike, up to a maximum of € 15 (incl. VAT) per day and for a maximum of 3 consecutive days.
Get the best protection before you ride your new bike!
Therefore, we have teamed up with highly reliable partners to create this policy.
Qover is the go-to insurance partner for all digital companies. Qover is an intermediary registered with and regulated by the FSMA (Financial Services & Markets Authority).
They will take care of you whenever you need assistance.
NN is the largest Dutch insurance and asset-management company, a sound, reliable company with a focus on personal insurance.
Europ Assistance is the obvious partner if what you want is flawless assistance when you need it most
We are happy to advise you.FAQ relating to bike insurance
For emergencies on the road (24/7) : 020 532 07 06.
Please only use this call for emergencies, not for anything else.
We will be happy to supply any details concerning your bike insurance policy and its benefits.
No depreciation is applied to your bike value during the first 36 months (3 years). So for the first 3 year, you will receive the full value of your bike, minus the deductible.
At the beginning of the 4th year, the compensation will be 75% and at the beginning of the 5th year, it will be 50%.
Don't forget that the insurance contract will be terminate after four tacit renewals, i.e. at the end of the fifth insurance year. This way, you are not insured for too long and the insurance is always adapted to your needs.
Yes. When there is a theft or damage, the fixed accessories that are included in the insured limit are covered. The accessories have to be firmly fixed to the bike to be insured. Portable bike related accessories (e.g. bike computers and/or navigation equipment), which are easily removable, are excluded from the coverage in case of theft.
The wheels, tires, battery or not insured accessories are not covered if they are stolen separately.
You are not sure about your insured limit? You can check this FAQ or contact us.
A two or three-wheel vehicle which can be moved only by muscular effort (with or without a mechanical auxiliary motor) and can remain so, provided that the speed of the auxiliary motor does not exceed 25 km/h, if applicable. We do not believe that the effectiveness (autonomous steering up to 10 km/h) is such as to alter the general character of the bike.
A second-hand or new bike that is less than 12 months old at the time of purchase of the insurance, except in the case of revaluation.
We cover bike from 250€ to 10.000€
We insure bikes against theft and damage caused in the event of theft or attempted theft, as well as theft or attempted theft caused by assault. If your bike is stolen, we will reimburse you after deducting any excess and depreciation. No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.
We intervene in the event of material damage to the insured bike:
We will reimburse you for the cost of repairs after application of any excess and depreciation. No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.
Theft and property damage cover is valid for claims occurring in a country of the European Union, in the UnitedKingdom of Great Britain, in the principalities of Andorra and Monaco, in Vatican City, Iceland, Liechtenstein, Norway, San Marino and Switzerland.
The Assistance cover is valid in the Netherlands (and 20 kilometers outside the national borders of theNetherlands). The covers of this section apply when the bike is out of use on a road that is accessible to the public.
Om de verzekering goedkoop te houden, voegen wij een vrijstelling toe van 10% van de waarde van de fiets met een minimum van 50€ en maximum 200€.
U betaalt dus slechts 200 € voor een gloednieuwe fiets ter waarde van 2000 €.
Als de kosten van de schade hoger zijn dan het bedrag van het eigen risico*, betalen wij de schade die het bedrag van het eigen risico overschrijdt.
*Het eigen risico is 35€.
Als u bijvoorbeeld een fiets van 1.000 euro koopt, is het bedrag van het eigen risico 35 euro.
Voor meer informatie kan u volgende website raadplegen:
- ART (minimum 2 stars) www.stichtingart.nl
- FUB https://www.fub.fr/antivols
- Sold Secure Silver (or Gold) https://www.soldsecure.com/
U kunt ook contact opnemen met de winkel waar u uw fiets heeft gekocht of met een andere vakhandelaar.
Uw fiets moet met het ART-goedgekeurde hangslot op een vast punt (paaltje ...) worden vastgezet.