Your electric bike’s battery ran down faster than expected or you had a puncture on the road? You don’t have to push your bike all the way home!
If you have trouble on the road (accident, puncture, battery, theft, etc.), we come and repair your bike on the spot free of charge, and if necessary, take you and your bike home.
You went for a drink, and although you locked your bike properly it’s been stolen? We refund its full value. No excess and no depreciation of your insured limit during 3 years.
We also pay for your taxi home (up to €500).
We've got your battery's back! 24/7 battery protection when it's stolen separately, because we know how electrifying theft can be.
We pay for repairs to your bike further to material damage caused by an accident, vandalism, flood, fire (e.g. battery) and other external events after applying the excess of 35€.
We know that you cannot do without your bike, this is why we will reimburse you, the cost of hiring a replacement bike, up to a maximum of 15 EUR including all taxes per day and for a maximum of 3 consecutive days.
Your battery doesn't last long enough anymore ? Your brake stops working properly ? We will pay for the replacement of the broken technical parts during 3 years, without depreciation or excess.
We are happy to advise you.
For emergencies on the road (24/7) : +49 800 589 39 21.FAQ relating to bike insurance
We will be happy to supply any details concerning your bike insurance policy and its benefits.
We cover all types of two- and three-wheeled bikes that can only be started and propelled by human force, and the assistance speed of which, if applicable, cannot exceed 25 km/h.
We also cover second-hand bikes provided they are less than 12 months old at the time of purchase. In the case of second-hand bikes and new bikes over 30 days old, we will ask you to send us recent photos of your bike when taking out the policy.
We insure bikes against theft and damage caused by theft in the event of theft or attempted theft, as well as theft or attempted theft further to assault.
We also insure, 24h/24, the theft of the battery of the insured electric bike, if it is stolen separately (i.e. if the bike itself is not stolen).
We cover material damage to the insured bike:
The theft and material-damage coverage is valid for incidents in EU Member States, the United Kingdom, Northern Ireland, Andorra, Monaco, the Vatican, Iceland, Liechtenstein, Norway, San Marino and Switzerland.
The assistance coverage is valid in Germany and 20km around the German borders.
To keep premiums down, we apply a deductible of 10% of the bike’s value with a minium of 50€ and a maximum of 200€.
This means that if a bike is worth €2000 the amount of the deductible is only €200.
To find out if your lock is approved, please check the list of approved certification below:
- VdS (class A+ or B+) http://vds-global.com/
- ART (min 2 stars) www.stichtingart.nl
- FUB https://www.fub.fr/antivols
- Sold Secure Silver (or Gold) https://www.soldsecure.com/
You can also contact the shop where you bought your bike or any other specialist retailer. Your bike must be secured with the approved lock at a fixed point (pole ...).